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30/11/2020 à 22 h 38 min #18686Martha HenryInvité
Managing the Total Quality Transformation
by Thomas H. Berry, A. Blanton Godfrey
- Genres: management
- Language: english
- Author: Thomas H. Berry, A. Blanton Godfrey
- Publisher: McGraw-Hill Companies
- Format: hardcover, 223 pages
- Release date: September 1, 1990
- ISBN: 9780070050716 (0070050716)
About The Book
This book calls for an integrated approach to improving quality performance. It merges all the latest-breaking and most significant developments in the quality field, including team-building,
bottom-up” strategic thinking, customer focus, corporate cultural development, leadership, supplier interface, measurement, and maintenance into a coherent, step-by-step quality action plan. The kind of concentration the author gives to clarifying the linkages between the players in his quality process and between processes themselves is an additional distinguishing feature of his book.
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